Delivery, Refund, Cancellation Policies
Accordingly to
- Federal Law No. 15 On Consumer Protection issued on 10/11/2020 corresponding to 24 Rabi` al-Awwal 1442 H.
-Cabinet Resolution No (12) of 2007 on the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection
Delivery Policy
Delivery can be done only locally within Dubai by courier. We deliver flowers in Dubai from 7:00 am to 00:00 pm, 7 days a week. Please note, delivery to any other emirate can be charged more, depending on distance from Dubai and cost for transportation company.
Postcard, flowers bag, care instructions to all delivered bouquet is free of charge.
Quality and substitution policy
We happy to inform you that we guarantee quality of our flowers and warranty for it.
-Our featured flowers, such as peonies, ranunculus, phanenopsys, cymbidium, limonium, gypsophila, lilies etc. are guaranteed to last at least 8 days from the time of delivery.
-Roses, eustoma and specially marked flowers are guaranteed for 5 days.
-A few fragile flowers such as hydrangeas, O’Hara roses, tulips, iris, spray roses, daffodils (and arrangements which, at the customer's request, include such flowers) are guaranteed for 3 days.
-Please note, hydrangea is very sensitive flowers, can be damaged even during transportation during summer period in Dubai and can act differently out of our control. Never leave hydrangeas without water. However we give warranty for it and change bouquet for free.
We reserve the right not to offer a replacement, store credit or refund where the product fault or damage is a result of misuse or neglect, leave flowers without water long time, leave flowers at hot weather without air conditioning or leave flowers inside car without air conditioning.
Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.
Due to the nature of our products in that each of them is unique and none of them is identical. Flowers are alive.
We have a fresh delivery of flowers every day.
We will prepare for you the most similar version of the bouquet, but first of all, the freshness of the flower is important for us, so the shades and composition may differ slightly depending on the availability of fresh stock of arriving item.
The concept and size of the bouquet are always guaranteed
Therefore we want to inform you in some cases, florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution if substation have big difference, if difference are not big we keep right to change flowers automatically. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution. Roses, however, will NEVER be substituted with other kind of flowers or floral products without requesting your confirmation first.
If a florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.
Refund Policy
We take great pride in the integrity and quality of our work and warranty policies for flowers, and would like for you to enjoy our beautiful arrangements as much as we do.
As flowers are perishable goods, all flowers arrangement and balloons are non-refundable.
In case if customer doesn’t meet expectations of flower arrangements we will change flowers for free.
Cancellation and full refund can be done before 48 hours day from delivery time (in holiday such as Valentines, Internation women days etc we need 72 hours notice) as we preorder and preparing flowers specially for your order, we not reselling flowers to other customer.
Refunds will be done only through the Original Mode of Payment, Refunds will be made back to the payment solution used initially by the customer. Please allow our company from 3 till 15 working days for the refund transfer to be completed.
If we are unable to deliver your item on the selected date due to circumstances within our control (such as fire, heavy rain etc), you are entitled to a full refund. If we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund and can reschedule delivery. If a recipient refuses delivery, you will not be entitled to a refund.
Order Changes
To change your order, please contact Customer Service using at larbe.boutique@gmail.com. Changes can only be made one business days or more prior to the scheduled delivery date.
Cancellation Policy
Cancellations for a full refund are allowed if made before two business days or more prior to the scheduled delivery date. If an order is cancelled less than One business day prior to the delivery date, 65% from cost will be refund.
Refunds will be done only through the Original Mode of Payment, Refunds will be made back to the payment solution used initially by the customer. Please allow us 3 till 15 working days for the refund transfer to be completed.
Substitution Policy
Due to the nature of our products in that each of them is unique and none of them is identical. Flowers are alive.
In some cases, florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution. Roses, however, will NEVER be substituted with other kind of flowers or floral products without requesting your confirmation first.
If a florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.
We do not offer a satisfaction guarantee on products and services, or exchange, returns and refunds for change of mind.