Delivery, Refund, Cancellation Policies
Accordingly to
- Federal Law No. 15 On Consumer Protection issued on 10/11/2020 corresponding to 24 Rabi` al-Awwal 1442 H.
-Cabinet Resolution No (12) of 2007 on the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection
Delivery Policy
Delivery for order up to 1500 AED for same day bouquet will be from 3 till 7 working hours after placing order. Order is confirmed only after payment has been arrived to account.
Delivery for order booked in advance will be conducting during choosing time.
Delivery can be done only locally within Dubai by courier. We deliver flowers in Dubai from 7:00 am to 00:00 pm, 7 days a week. Please note, delivery to any other emirate can be charged more, depending on distance from Dubai and cost for transportation company.
Postcard to all delivered bouquet is free of charge.
If flowers and balloons are same to your required order we keep right to not send photo before delivery due high workload. If order have big difference in contain of arrangement or color of flowers we will clarify everything before delivery and send photo. Photo from delivery will be sent by your request.
Quality and substitution policy
We happy to inform you that we guarantee quality of our flowers and warranty for it.
-Our featured flowers, such as peonies, ranunculus, phanenopsys, cymbidium, limonium, gypsophila, lilies etc. are guaranteed to last at least 8 days from the time of purchase or delivery.
-Roses, eustoma and specially marked flowers are guaranteed for 5 days.
-A few fragile flowers such as tulips, iris, spray roses, daffodils (and arrangements which, at the customer's request, include such flowers) are guaranteed for 3 days.
-Please note, hydrangea is very sensitive flowers, can be damaged even during transportation and can act differently out of our control. Never leave hydrangeas without water. However we give warranty for it for 1 days.
We reserve the right not to offer a replacement, store credit or refund where the product fault or damage is a result of misuse or neglect, leave flowers without water long time, leave flowers at hot weather without air conditioning.
Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.
Due to the nature of our products in that each of them is unique and none of them is identical. Flowers are alive.
We have a fresh delivery of flowers every day.
We will prepare for you the most similar version of the bouquet, but first of all, the freshness of the flower is important for us, so the shades and composition may differ slightly depending on the availability of fresh stock of arriving item.
The concept and size of the bouquet are always guaranteed
Therefore we want to inform you in some cases, florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution if substation have big difference, if difference are not big we keep right to change flowers automatically. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution. Roses, however, will NEVER be substituted with other kind of flowers or floral products without requesting your confirmation first.
If a florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.
Refund Policy
We take great pride in the integrity and quality of our work and warranty policies for flowers, and would like for you to enjoy our beautiful arrangements as much as we do.
However, according to personal subjective opinion we do not offer a satisfaction guarantee on products and services, or exchange, returns and refunds for change of mind.
As flowers are perishable goods, all sales are non-refundable, however we still refund the relevant part of the purchase price for that item depending on situation. Cancellation and full refund can be done before 48 hours day from delivery time (in holiday such as Valentines, Internation women days etc we need 72 hours notice) as we preorder and preparing flowers specially for your order, we not reselling flowers to other customer.
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item. When an item is shipped and an order is cancelled, shipping fees are non-refundable. If an order is cancelled less than 1 business day prior to the delivery date or customer change mind for other product or customer not like it 55% from cost will not be refund.
If for any reason you are not completely satisfied with the arrangement you have received, you may request a refund by submitting a claim within next 12 hours after the delivery to email larbe.boutique@gmail.com. In case of quality issues, after submitting the claim, our customer service agents will contact you and requerted with photo and video.
Issues of “not liking” the arrangement are not grounds for a replacement or refund. Refunds will be done only through the Original Mode of Payment, Refunds will be made back to the payment solution used initially by the customer. Please allow from 3 till 15 working days for the refund transfer to be completed.
If we found out that quality issue was our fault and flowers are not fresh we will change product or refund full money. If customer assume that flowers are not fresh, but accordingly to our shipment we knows that flowers are fresh - quality test would be done. If flowers will stay in room temperature for 5 days in good condition means we can considered flowers as fresh one and refund in this case could not be done. If flowers will stay in room temperature less then 5 days from the moment of delivery full refund will be done and new flowers bouquet will be send for free as well. The Provider shall warrant the service he has performed during a specific period of time suitable for the nature of such service, failing which he shall refund the amount paid by the service recipient, or perform the service again properly.If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund and can reschedule delivery. If a recipient refuses delivery, you will not be entitled to a refund.
Order Changes
To change your order, please contact Customer Service using at larbe.boutique@gmail.com. Changes can only be made one business days or more prior to the scheduled delivery date.
Cancellation Policy
Cancellations for a full refund are allowed if made before two business days or more prior to the scheduled delivery date. If an order is cancelled less than One business day prior to the delivery date, 65% from cost will be refund.
Refunds will be done only through the Original Mode of Payment, Refunds will be made back to the payment solution used initially by the customer. Please allow us 3 till 15 working days for the refund transfer to be completed.
Substitution Policy
Due to the nature of our products in that each of them is unique and none of them is identical. Flowers are alive.
In some cases, florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution. Roses, however, will NEVER be substituted with other kind of flowers or floral products without requesting your confirmation first.
If a florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.
We do not offer a satisfaction guarantee on products and services, or exchange, returns and refunds for change of mind.