Delivery, Refund & Cancellation Policies
This policy is established in accordance with the applicable laws of the United Arab Emirates, including:
Federal Law No. 15 of 2020 on Consumer Protection
Cabinet Resolution No. 12 of 2007 on the Executive Regulations of Consumer Protection
Federal Law No. 19 of 2016 on Combating Commercial Fraud
Cabinet Resolution No. 11 of 2020 on the Executive Regulations of Anti-Commercial Fraud
1. DELIVERY POLICY
Delivery time slots are presented to the customer at the time of checkout.
Customers may select the most convenient available time slot and day for delivery shown on the website at the time of placing the order.
For orders placed earlier in the day, same-day delivery slots will be available.
For orders placed later in the late evening or at night, the website will automatically display the next available delivery options, including the following morning
Delivery is available:
-
within Dubai via courier
-
daily from 07:00 AM to 12:00 AM
-
7 days a week
Delivery to other emirates may be available at an additional cost depending on distance and courier charges.
Each order includes, free of charge:
a postcard
a flower bag
care instructions
2. QUALITY AND WARRANTY
We guarantee the quality and freshness of our flowers.
Warranty periods:
- Peonies, ranunculus, orchids (phalaenopsis, cymbidium), limonium, eustoma, lilies – up to 6 days
- Roses, spray roses – up to 5 days
- Fragile flowers (hydrangea, O’Hara roses, tulips, iris, spray roses, daffodils) – up to 3 days
Note:
Hydrangea is a sensitive flower and may be affected by Dubai’s climate conditions.
We still provide a warranty and free replacement if necessary.
3. WARRANTY LIMITATIONS
The warranty does not apply in cases of:
-
improper care
-
lack of water
-
exposure to heat
-
storage in a car without air conditioning
4. PRODUCT NATURE
All floral arrangements are:
- unique
- handmade
- not identical
We aim to match product images as closely as possible. However, slight variations in:
- color
- composition
- shape
may occur depending on flower availability.
The overall concept, size, and value of the bouquet are always maintained.
5. SUBSTITUTION POLICY
If certain flowers or items are unavailable:
- substitutions of equal or higher value may be made
- for significant changes, we will request customer approval
- if we are unable to reach you, substitution will be made without delay
Important:
Roses will never be substituted without customer confirmation.
If an additional item is unavailable:
- it will be replaced with a similar item
or
- its value will be added to the bouquet
6. REFUND AND CLAIMS POLICY
Flowers are perishable goods.
Therefore:
- flowers and balloons are non-refundable
However:
if the arrangement does not meet expectations, we will offer a free replacement
7. CANCELLATION POLICY
Order cancellation is allowed:
- at least 48 hours prior to delivery – full refund
- during peak holidays (e.g., Valentine’s Day, International Women’s Day) – 72 hours prior
If cancellation is made less than 24 hours before delivery:
- 65% of the order value will be refunded
8. REFUNDS
Refunds will be processed:
- only to the original method of payment
- within 3 to 14 working days
9. FAILED DELIVERY
If delivery cannot be completed:
- due to our fault – a full refund will be issued
If delivery fails due to reasons beyond our control, such as:
- incorrect address
- recipient unavailability
- refusal to accept delivery
no refund will be issued, but delivery may be rescheduled
10. ORDER CHANGES
Changes to orders can be made: at least 1 business day prior to delivery
Contact:
Email: larbe.boutique@gmail.com
11. FINAL PROVISIONS
We do not provide refunds, returns, or exchanges in cases of:
- change of mind
- absence of product defects